Privacy Policy

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Website Privacy Notice  

I am LAURA BURROWS. I am registered as a sole trader in England with registered address in CARNFORTH. In this privacy notice I will refer to myself as ‘me’ or ‘my’.  

You can get hold of me in any of the following ways:  

(a) by e-mailing contact@lauraburrows.co.uk 

(b) by calling 07590 589871

I take the privacy, including the security, of personal information I hold about you seriously. This privacy  notice is designed to inform you about how I collect personal information about you and how I use that  personal information. You should read this privacy notice carefully so that you know and can understand  why and how I use the personal information I collect and hold about you.  

I do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues  arising from it then you should contact me using the details set out above. I may update this privacy notice from time to time. This version was last updated on 15/7/22.   

1. Key Definitions  The key terms that I use throughout this privacy notice are defined below, for ease: 

Data Controller: under UK data protection law, this is the organisation or person responsible for deciding  how personal information is collected and stored and how it is used.  

Data Processor: A Data Controller may appoint another organisation or person to carry out certain tasks in  relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email marketing  service that facilitates mass distribution of marketing material to a Data Controller’s customer-base.)  

Personal Information: in this privacy notice I refer to your personal data as ‘personal information’. ‘Personal  information’ means any information from which a living individual can be identified. It does not apply to  information which has been anonymised. 

Special Information – certain very sensitive personal information requires extra protection under data  protection law. Sensitive data includes information relating to health, racial and ethnic origin, political  opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also  includes genetic information and biometric information.  

2. Details of personal information which I collect and hold about you  

2.1 Set out below are the general categories and details of retention periods in relation to those  categories (see section 8 below for more details about retention) and in each case the types of  personal information which I collect, use and hold about you:  General Category Types of Personal Data in that  category  Retention Periods  Identity  Information This is information relating to your  identity such as your name  (including any previous names and  any titles which you use), gender marital status and date of birth A minimum of 6 years for  regulation compliance then  Indefinitely or until you request  your details to be removed  and/or destroyed Contact  Information  This is information relating to your  contact details such as e-mail  address, addresses, telephone  numbers A minimum of 6 years for  regulation compliance, then  Indefinitely or until you request  your details to be removed  and/or destroyed Payment  Information  This is information relating to the  methods by which you provide  payment to us such as bank  account details and details of any  payments (including amounts and  dates) which are made between us. A minimum of 6 years for  regulation compliance, then  Indefinitely or until you request  your details to be removed  and/or destroyed Transaction  Information  This is information relating to  transactions between us such as  details of the goods, services  and/or digital content provided to  you and any returns details. A minimum of 6 years for  regulation compliance, then  Indefinitely or until you request  your details to be removed  and/or destroyed 

2.2 The types of personal data I collect about you may differ from person to person, depending on who  you are and the relationship between us. 

3. Details of special information which I collect and hold about you  3.1 Special information is explained in section 1 above. I do not collect or hold any special information  about you.  3.2 I do not collect information from you relating to criminal convictions or offences.  

4. Details of how and why I use personal information  

4.1 I am only able to use your personal information for certain legal reasons set out in data protection  law. There are legal reasons under data protection law other than those listed below, but in most  cases, I will use your personal information for the following legal reasons:  (a) Contract Reason: this is in order to perform my obligations to you under a contract I have  entered into with you. (b) Legitimate Interests Reason: this is where the use of your personal information is necessary  for my (or a third party’s) legitimate interests, so long as that legitimate interest does not  override your fundamental rights, freedoms or interests. (c) Legal Obligation Reason: this is where I have to use your personal information in order to  perform a legal obligation by which we are bound; and  (d) Consent Reason: this is where you have given me your consent to use your personal  information for a specific reason or specific reasons. 

4.2 So that I am able to provide you with services I will need your personal information. If you do not  provide me with the required personal information, I may be prevented from supplying the services to you.  

4.3 It is important that you keep your personal information up to date. If any of your personal  information changes, please contact me as soon as possible to let me know. If you do not do this, then I may be prevented from supplying the services. 

4.4 Where I rely on consent for a specific purpose as the legal reason for processing your personal  information, you have the right under data protection law to withdraw your consent at any time. If  you do wish to withdraw your consent, please contact me using the details set out at the beginning  of this notice. If I receive a request from you withdrawing your consent to a specific purpose, I will  stop processing your personal information for that purpose, unless I have another legal reason for  processing your personal information, in which case, I will confirm that reason to you.  

4.5 I have explained below the different purposes for which I use your personal information and, in each  case, the legal reason(s) allowing me to use your personal information. Please also note the  following:  (a) if I use the Legitimate Interests Reason as the legal reason for which I can use your personal  information, I have also explained what that legitimate interest is; and  (b) for some of the purposes I may have listed more than one legal reason on which I can use your  personal information, because the legal reason may be different in different circumstances. If  you need confirmation of the specific legal reason that I am relying on to use your personal data  for that purpose, please contact me using the contact details set out at the start of this privacy  notice.  Purpose Legal Reason(s) for using the personal  information  To enrol you as a customer Contract Reason. To provide your service, which includes  taking payment from you, advising you of  any updates in relation to your project or  any enforcement action against you to  recover payment. Contract Reason. To manage my contract with you and to  notify you of any changes Contract Reason Legal Obligation Reason To understand how customers and  visitors to my website use the website  and interact with it via data analysis Legitimate Interests Reason (to improve and  grow my business, including my website, and  to understand my customer’s needs, desires  and requirements) 

4.6 Sometimes I may anonymise personal information so that you can no longer be identified from it  and use this for my own purposes.  

4.7 Under data protection laws I can only use your personal information for the purposes I have told  you about, unless I consider that the new purpose is compatible with the purpose(s) which I told  you about. If I want to use your personal information for a different purpose which I do not think is  compatible with the purpose(s) which I told you about then I will contact you to explain this and  what legal reason is in place to allow me to do this.    

5. Details of how I collect personal information and special information 

 5.1 I usually collect Identity Information, Contact Information, directly from you when you contact me by e-mail, telephone, in writing or otherwise. I will collect payment information when you enter into  a contract with me. 

5.2 I may also receive Website, Device and Technical Information automatically from technologies such  as cookies which are installed on my website.  

6. Details about who personal Information may be shared with  

6.1 I may need to share your personal information with other organisations or people. These  organisations include:  (a) Associates and other service providers who may work on, or contribute to, your project. This will only be at your request or with your explicit permission.  6.2 We do not sell or trade any of the personal information which you have provided to us. 

7. Details about transfers to countries outside of the EEA 

7.1 I do not transfer your personal information outside of the UK.   

8. Details about how long I will hold your personal information 

 8.1 I will only hold your personal data for as long as is necessary. How long is necessary will depend  upon the purposes for which I collected the personal information (see section 4 above) and whether  I am under any legal obligation to keep the personal information (such as in relation to accounting  or auditing records or for tax reasons). I may also need to keep personal information in case of any  legal claims. I have set out above the details of my retention periods for different types of data. You can find them  in in section 2. 

9. YOUR RIGHTS UNDER DATA PROTECTION LAW  

9.1 Under data protection laws you have certain rights in relation to your personal information, as  follows: (a) Right to request access: (this is often called ‘subject access’). This is the right to obtain from  me a copy of the personal information which I hold about you. I must also provide you with  certain other information in response to these requests to help you understand how your  personal information is being used.  (b) Right to correction: this is the right to request that any incorrect personal data is corrected  and that any incomplete personal data is completed.  (c) Right to erasure: (this is often called the “right to be forgotten”). This right only applies in  certain circumstances. Where it does apply, you have the right to request I erase all of your  personal information.  (d) Right to restrict processing: this right only applies in certain circumstances. Where it does  apply, you have the right to request I restrict the processing of your personal information.  (e) Right to data portability: this right allows you to request I transfer your personal information  to someone else.  (f) Right to object: you have the right to object to me processing your personal information  for direct marketing purposes. You also have the right to object to me processing personal  information where my legal reason for doing so is the Legitimate Interests Reason (see  section 4 above) and there is something about your particular situation which means that  6 Privacy Policy you want to object to me processing your personal information. In certain circumstances  you have the right to object to processing where such processing consists of profiling  (including profiling for direct marketing).  

9.2 In addition to the rights set out in section 9.1, where I rely on consent as the legal reason for using  your personal information, you have the right to withdraw your consent. Further details about this  are set out in section 4.4. 

9.3 If you want to exercise any of the above rights in relation to your personal information, please  contact me using the details set out at the beginning of this notice. If you do make a request then  please note: (a) I may need certain information from you so that I can verify your identity; (b) I do not charge a fee for exercising your rights unless your request is unfounded or  excessive; and (c) if your request is unfounded or excessive then I may refuse to deal with your request.  

10. Marketing  

10.1 You may receive marketing from me about similar services, where either you have consented to this, or I have another legal reason by which we can contact you for marketing purposes.  

10.2 However, I will give you the opportunity to manage how or if I market to you. To change your  marketing preferences, and/or to request that I stop processing your personal information for  marketing purposes, you can always contact me on the details set out at the beginning of this notice.  

10.3 If you do request that I stop marketing to you, this will not prevent me from sending communications  to you which are not to do with marketing (for example in relation to services which you have  purchased from me). 

10.4 I do not pass your personal information on to any third parties for marketing purposes.    

11. Complaints If you are unhappy about the way that I have handled or used your personal information, you have  the right to complain to the UK supervisory authority for data protection, which is the Information  Commissioner’s Office (ICO). Please do contact me in the first instance if you wish to raise any  queries or make a complaint in respect of my handling or use of your personal information, so that  I have the opportunity to discuss this with you and to take steps to resolve the position. You can  contact me using the details set out at the beginning of this privacy notice.